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Monitoring and evaluation system review to support service expansion of a novel care navigation service

Case Studies

The challenge: Scaling up a service requires strong evidence of safety, effectiveness, and efficiency. This project supported the client in ensuring their monitoring and evaluation efforts of their care navigation program were capturing useful, meaningful and robust data to support their expansion efforts.


Approach: Extensive internal and external stakeholder consultation with industry leaders; detailed review of internal data systems and capabilities; benchmarking review of data standards used by industry; development of recommendations for ongoing data capture, reporting and use.


The solution: A robust framework for articulating and measuring the impact of the client’s program, suitable for supporting scaling up activities.

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Marrying theory with practice, we collaborate with clients and partners to enable social impact through a methodical interrogation of ideas, rigorous problem solving and responsive solutions. If you're interested in designing, implementing or evaluating solutions that improve the world we live in, we'd love to work with you.

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