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Impact Evaluation
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Evaluating a national stakeholder engagement strategy

Case Studies

Challenge

In 2020 a new stakeholder engagement strategy was introduced to headspace, the National Youth Mental Health Foundation in Australia. With many changes to the way we all engage, both operationally and strategically, including with the greater emphasis now placed on online engagement, this project sought to evaluate progress towards the outcomes outlined in the strategy, and make recommendations about possible course corrections.

Approach

Following deep consultation with colleagues across the organisation, revised and new data collection instruments and approaches were designed and implemented across the national network of centres. These approaches included a national survey, interviews, focus groups and document reviews. Analysis and synthesis of results was conducted, and a formal report and impact dashboard presented with recommendations for ongoing improvement.

Solution

This project generated a comprehensive evaluation report and impact dashboard for stakeholder engagement at headspace. The findings from the evaluation inform ongoing stakeholder engagement activities within and across the organisation, including adaptive efforts to transition to hybrid ways of working.

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Marrying theory with practice, we collaborate with clients and partners to enable social impact through a methodical interrogation of ideas, rigorous problem solving and responsive solutions. If you're interested in designing, implementing or evaluating solutions that improve the world we live in, we'd love to work with you.

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